Emergency Repairs Contact

Emergency Urgent Repairs – Overview

leasing a home and repairs

It is the landlord or owner’s responsibility to ensure a rented property is maintained in good repair. The Residential Tenancies Act 1997 distinguishes between urgent and non-urgent repairs. This act states you must provide tenants with a emergency repairs contact number.

View the full list of what is classified as “urgent repairs” in rental properties below. Please make sure before you contact us that your check your urgent repair fits into one of the below categories.

Urgent Repairs Phone Number

CONTACT 0432 215 300

Urgent Repairs In Rental Properties

Under the Residential Tenancy At 1997, urgent repairs in a rental property are:

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase.

Non Urgent In Rental Properties

Under the Residential Tenancies Act 1997, a non-urgent repair is any repair that falls outside the definition of an urgent repair. For a full list of urgent repairs, see information above.

References in this section to landlords also apply to owners and agents. If one has been engaged to manage the property.

It is the landlord’s responsibility to ensure a rented property is maintained in good repair.

If a tenant or resident requests non-urgent repairs, the landlord must respond promptly.

All repairs are the landlord’s responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.

Tenants and residents must continue paying rent when they are waiting for repairs to be done.

It is important for the landlord and tenant to communicate. All information about repairs in writing, and to keep copies for future reference.

For further information on urgent repairs and your rights as a tenant contact Consumer Affairs. You can also refer to your “Renting a home guide for tenants” provided to you at the beginning of your tenancy.